Terms of purchase

These general terms and conditions apply to the purchase and use of www.lukasshop.se. By using the website or placing an order, you agree to the terms and conditions set out below.

  1. About Lukasshop
  • Lukasshop is based in Stockholm. Our postal address is Östermalmsgatan 12, 114 26 Stockholm.
  • If you would like to get in touch with us, send an email to [email protected] with your matter and your contact information and we will get back to you shortly.
  1. Ordering
  • Once you have completed your order, an order confirmation will be sent to your email address. In the confirmation you will find all information about products, price, billing and delivery address.
  • If there is something wrong with the order confirmation, you should immediately contact us via email to [email protected].
  1. Delivery
  • Our normal delivery times are 1-5 working days. NOTE: Orders placed on weekends will be shipped the following Monday at the earliest.
  • If delays in delivery occur (without us notifying you of a longer delivery time), you should contact us at the email address: [email protected].
  • If your package is not picked up and returned to us, we will charge you 200 SEK to cover our shipping and administration costs.
  1. Prices
  • All prices in the store are listed in SEK and all prices include 25% VAT.
  • We reserve the right to price changes caused by price changes from suppliers, misprints in the price list and errors in prices due to incorrect information and reserve the right to adjust the price.
  1. Right of withdrawal
  • When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you have received the goods you have ordered.

    5.1 When exercising your right of withdrawal:
  • You must notify us of your withdrawal via [email protected] and provide your name, address, email address, order number and which goods are to be returned.
    You must return the products within 14 days of your cancellation notice.
  • You pay for the return shipping yourself. The return must be sent with a trackable address and may not be sent to a representative.
  • The goods must be in the same condition as when received, well packaged and in their original packaging. Any gifts must also be included.
  • We may make deductions from the refund in the event of a decrease in value, for example if the item is used or damaged.
  • Please note that we do not accept visits or returns physically at the address. All returns must be sent by post.


  • 5.2 The right of withdrawal does not apply to:
  • Products that have been sealed (sealed) for health or hygiene reasons and where the seal (seal) has been broken by you.
  • Products that are in the nature of a sealed audio or video recording and where the seal has been broken by you.
  • Services that have been completed and where you have expressly agreed to the service commencing without the right of withdrawal.
  • No right of withdrawal when purchasing our products that are pre-order items as we do not have the products in stock.
  • No right of withdrawal on special orders.

    For more about the statutory right of withdrawal, see here .
  1. Complaints and claims
  • We inspect all products before they are shipped to you. Should the product still be damaged or incorrectly shipped when it arrives, we undertake, in accordance with applicable consumer protection legislation, to rectify the defect free of charge.
  • You must always contact us for approval before returning a defective item.
  • The complaint should be sent immediately after the defect is discovered.

    6.1 How do you proceed in the event of a complaint?
  • Any errors and defects should be reported to [email protected], where you provide your name, address, email address, order number and a description of the error.
  • If we are unable to remedy the defect or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We will cover return shipping for approved complaints.
  • We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with applicable consumer protection legislation. When making complaints, we follow guidelines from the Swedish National Board of Complaints, see arn.se.
  1. Limitation of liability
  • We take no responsibility for indirect damages that may arise due to the product.
  • We accept no liability for delays/errors due to circumstances beyond the company's control (Force Majeure). These circumstances may include, for example, labor disputes, fire, war, government decisions, reduced or non-existent delivery from the supplier.
  • Furthermore, no responsibility is taken for any changes to products/product characteristics that have been changed by the respective supplier and other factors beyond our control.
  1. Product information
  • We reserve the right to any printing errors on this website and final sales of products. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality and resolution. We always try our best to expose the products as accurately as possible.
  1. Information about Cookies
  • According to the Electronic Information Act, visitors to a website must be informed, for privacy purposes, that cookies are used. The information in the cookie can be used to track a user's surfing. A cookie is a small text file that the website you are visiting requests to be saved on your computer to provide access to various functions. You can set your browser to automatically refuse cookies. More information can be found on the Swedish Post and Telecom Agency's website.
  1. Personal information
  • By shopping at Lukasshop, you accept our data protection policy and our processing of your personal data. We protect your personal privacy and do not collect more information than is necessary to process your order. We never sell or pass on your information to third parties without a legal basis.
  • Lukasshop is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us to be able to handle your order and in cases where you have requested newsletters or campaign offers - to be able to adapt marketing to your individual needs.
  • The information below is a summary of how we store and process your data in accordance with the General Data Protection Regulation (GDPR).


  • 10.1 What is personal data?
    Personal data is any information that can be directly or indirectly attributed to a natural person.


  • 10.2 What data do we store?
    In order to be able to handle your order and answer questions related to your order (customer service), we store your first and last name, address, telephone number, email address, IP address and purchase history.
  • Your data is stored as long as we have a legal basis to process your data, for example to fulfill the agreement between us or to comply with a legal obligation under, for example, the Accounting Act.


  • 10.3 Legal basis
    In connection with a purchase, your personal data is processed to fulfill the agreement with you.
    Marketing, campaigns and similar mailings are carried out with your consent.


  • 10.4 What data is shared and for what purpose?
    10.4.1 Payment provider
  • When making a purchase, information is shared with our payment provider. What is stored is first name, last name, address, email address and telephone number. If you choose to pay by invoice, your social security number is also saved with the payment provider. The information is saved to be able to complete the purchase and to protect the parties against fraud.
    The payment providers (payment services) that we use are: Klarna, Swish and Stripe.


  • 10.4.2 Freight companies
    In order to deliver your orders and complete our agreement, we must share specific information with the shipping company. What is shared with the shipping company is your first name, last name, and delivery address information. Your email address and mobile phone number may also be shared with the shipping company for notification purposes.
    The shipping companies we cooperate with are: Postnord and DHL


  • 10.4.3 Newsletter
    If you have chosen to subscribe to our newsletter, your first name, last name and email address will be shared with our newsletter provider. This is to keep you updated with information and offers for marketing purposes.


  • 10.5 Right of access
    You have the right to receive extracts of all information we hold about you. Extracts are delivered electronically in a readable format.


  • 10.6 Right to rectification
    You have the right to ask us to update incorrect information or supplement information that is incomplete.


  • 10.7 The right to be forgotten
    You can request that the data concerning you be deleted at any time. There are a few exceptions to the right to deletion, such as if it must be retained because we must comply with a legal obligation (for example, under the Accounting Act).


  • 10.8 Data Protection Officer
    Lukasshop is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.


  • 10.9 How we protect your personal data
    We use industry standards such as SSL/TLS and one-way hash algorithms to securely store, process and communicate sensitive information such as personal data and passwords.
  1. Changes to the General Terms and Conditions
  • We reserve the right to make changes to the Terms and Conditions at any time. Changes to the Terms and Conditions will be posted online on the Website. The changed Terms and Conditions will be deemed accepted when you place an order or visit the Website.
  1. Dispute and choice of law
  • In the event that a dispute cannot be resolved by mutual agreement between the company's customer service and the customer, you as a customer can contact the Swedish General Complaints Board, see arn.se. For residents of an EU country other than Sweden, you can submit a complaint online via the EU Commission's platform for dispute resolution, see http://ec.europa.eu/consumers/odr
  • In the event of a dispute, we will follow decisions from ARN or a corresponding dispute resolution body.
  • Disputes regarding the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.

Customer service

Phone:
Tuesday – Thursday: 1:00 PM – 4:00 PM (excluding holidays and weekends)

E-mail:
Monday – Friday: 09.00 – 17.00 (excluding holidays and weekends)
(Response within 48 hours)

Other

We reserve the right to refuse or cancel an order in the event of errors, such as price, discount or system errors. You will always be informed of a cancelled order and the reason for this.